Buffalo Customs & Collision Releases Guide to Choosing the Right Auto Body Shop
San Antonio, TX — October 17, 2025 — Buffalo Customs & Collision, a boutique, independent collision repair center serving San Antonio, Selma, Live Oak, Universal City, Converse, and Schertz, has published a consumer-focused guide to help drivers choose the right auto body repair provider after an accident. The free resource explains key selection criteria, demystifies insurance interactions, and outlines how OEM procedures, ADAS calibrations, and transparent documentation impact safety and long-term vehicle value. Get your free estimate.
A clear, unbiased roadmap for drivers
In the aftermath of a collision, most drivers are confronted with confusing choices: dealer body shop, independent facility, or national chain. Buffalo’s new guide offers a practical 10-point checklist that prioritizes safety and quality over convenience alone—covering independence from insurer Direct Repair Programs (DRPs), adherence to OEM repair procedures, pre- and post-repair scanning, structural measuring, and lifetime workmanship warranties. The aim is simple: empower San Antonio drivers to make informed decisions and retain control of their repair.
Buffalo Customs & Collision — Free Estimate
What non-DRP really means
As a non-DRP shop, Buffalo Customs & Collision advocates for the customer—never a cost-containment matrix. The shop writes repair plans around manufacturer documentation, educates drivers on parts options (including when OEM parts are required or prudent), and ensures all safety systems are properly calibrated before delivery. This approach helps preserve crashworthiness, drivability, and resale value for late-model vehicles equipped with complex materials and electronics.
A process built for today’s vehicles
Buffalo’s guide also walks readers through the modern repair process—intake and pre-scan, blueprinting and estimate, insurer coordination on the customer’s terms, structural/mechanical repairs to OEM specs, precision paint and color matching, reassembly, ADAS calibrations, and a final post-repair scan. Each step is designed to verify that modules communicate correctly and that safety systems function as the manufacturer intended.
Diagnostics & Calibrations: Pre-/post-repair scans confirm hidden damage and clear DTCs; required ADAS calibrations are completed prior to delivery.
Structural Accuracy: Frame measuring and documented OEM procedures guide repair vs. replace decisions on advanced steels and aluminum.
Refinish Integrity: Digital color formulas and blending techniques are used to achieve a factory-like finish and durability.
Accountability: Customers receive a written lifetime warranty on workmanship.
Educating drivers on their rights
Buffalo emphasizes that Texas drivers have the right to choose their repair shop and to expect a repair plan that follows OEM procedures. The guide encourages consumers to ask shops for line-by-line explanations, documented photos and measurements, and a clear plan for any required sublets (such as ADAS calibrations or PDR). These practices reduce surprises, keep timelines realistic, and align all parties on safety-critical steps.
Local, boutique service—backed by experience
Founded in 2023 and led by owner Chad Richardson (23 years in collision repair), Buffalo Customs & Collision pairs hands-on leadership with a customer-first communication model. The shop’s boutique size enables proactive updates, transparent documentation, and stress-free insurance guidance—without overpromising repair timelines. Buffalo stands behind every repair with a written lifetime warranty on workmanship for as long as the customer owns the vehicle.
How to get started
San Antonio drivers can request a complimentary assessment online or in person. During the visit, Buffalo documents visible and underlying damage, performs appropriate scans, and provides a transparent estimate aligned to OEM procedures—so customers understand the “why” behind each line item and remain in control of decisions.
Suggested no-follow authority references (for editors):
NHTSA on advanced driver-assistance systems (ADAS) (nofollow)
I-CAR resources on following OEM repair procedures (nofollow)
Texas Department of Insurance on consumer rights/anti-steering (nofollow)
OEM1Stop on manufacturer repair information (nofollow)
Contact:
Buffalo Customs & Collision
13734 Lookout Rd, San Antonio, TX 78233
(210) 773-4708 | [email protected]
Hours: Mon–Fri, 8:00 a.m.–5:00 p.m.
Website: https://buffalocustomsandcollision.com
